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PNC · 2 days ago

Teller - Rosehill 290

TX - Cypress

Full-time

Onsite

New Grad, Entry Level

PNC is a bank focused on delivering the best experience for its customers and fostering an inclusive workplace culture. They are seeking a Teller to improve customer financial wellbeing, identify banking opportunities, and ensure efficient daily operations at the branch.

BankingFinanceFinancial Services

No H1B

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources

Applies product and procedural knowledge to solve customer's problems

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Qualification

Customer Experience (CX)BankingIdentifying OpportunitiesClient LoyaltyLeveraging TechnologyProactive SalesAccuracyUnderstanding Customer NeedsAttention to DetailEffective CommunicationsProblem Solving