Galaxy i technologies Inc · 23 hours ago
Senior Business Process Consultant
San Jose, CA
Contract
Hybrid
Senior Level, Lead/Staff
10+ years expGalaxy i technologies Inc is seeking a Senior Business Process Consultant to help customers achieve their business outcomes by providing prescriptive guidance. The role involves consulting with customers, leading design workshops, and implementing ServiceNow capabilities to improve business processes and drive customer satisfaction.
Corporate TrainingInformation TechnologySoftwareSoftware Engineering
Hiring Manager
Srinivasan Ragha
Responsibilities
Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization
Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes
Lead customer design workshops
Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and advocates for the customer’s needs throughout the engagement
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on process
Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues
Analysis & Design: Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow
Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals
Requirement Gathering: Lead workshops to translate business requirements into functional specifications and user stories for the delivery team
Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization
Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment
Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption
Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents
Qualification
Required
10+ years of experience in business process consulting or related field
Expertise in ServiceNow products and best practices
Experience in process definition, re-engineering, improvement, and gap analysis
Ability to lead customer design workshops
Experience in gathering business requirements and creating functional specifications
Ability to draft user stories, acceptance criteria, and testing strategies
Experience in implementing ServiceNow AI offerings
Ability to support internal unit testing and user-acceptance testing
Strong stakeholder engagement skills
Experience in IT Service Management (ITSM) & ITIL processes
Experience in IT Asset Management (ITAM)
Experience in IT Operations Management (ITOM)
Experience in CMDB / CSDM
Experience in Customer Service Management (CSM)
Experience in Field Services Management (FSM)
Certifications: CIS – ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS – CSM or CIS – FSM, CSA, ITIL v4
Benefits
Expenses will be reimbursed at actuals by TCS
Company
Galaxy i technologies Inc
Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction.
51-200 employees
H1B Sponsorship
Galaxy i technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (18)
2023 (46)
2022 (55)
2021 (28)
2020 (69)
Funding
Current Stage
Growth StageCompany data provided by crunchbase