Apply on Employer Site

AVASO Technology Solutions · 1 month ago

Level 2 Field Services Technician

Washington, DC, US

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $62K/yr

AVASO Technology Solutions is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. The Level 2 Field Services Technician will perform in-warranty, end-user computer hardware breakfix repairs and replacements, and serve as the primary point of contact for end-customer communications until issue resolution.

Information TechnologySoftware

Responsibilities

Diagnose, research, and troubleshoot computer operating system issues (Hardware, Server, iDRAC, other hardware peripherals)

Respond promptly and professionally to alerts and end-user IT issues

Update the internal ticket coordination team and internal ticket mobile application with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions

Repair and replace parts in desktops, laptops, virtual machines, servers, back-up systems and miscellaneous devices

Pick-up repair parts at local pick-up location, return defective parts to local drop-off location

Function as primary point of contact and communication with end-customer from the day of dispatch of the ticket to the successful resolution of issue

Qualification

Computer hardware troubleshootingServer troubleshootingDELL hardware experienceAnalytical skillsCommunication skills

Required

Driver's license and personal vehicle with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients

Must have a high school diploma

Strong analytical and problem-solving skills

Strong knowledge and experience with computer/server hardware and software troubleshooting (experience on DELL hardware and servers is a plus)

Demonstration of punctuality and strong communication and interpersonal skills