Dexian · 4 hours ago
Customer Service Representative
Nashville, TN
Contract
Onsite
Senior Level
$21/hr - $22/hr
5+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. The main function of the Customer Service Representative is to interact with customers to provide information about products and services and to handle and resolve complaints.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Qualification
Required
High school diploma or GED required
5-7 years customer service related experience required
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage ones time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Word and PowerPoint
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase