New Era Cap · 2 days ago
Associate, Accounts Receivable & Returns
Buffalo, NY
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $48K/yr
0+ years expNew Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY, known for its authentic sports heritage. The Associate, A/R & Returns plays a critical role in ensuring operational efficiency by managing and resolving issues related to returned items or transactions and serves as a key liaison between departments to drive process improvements.
ApparelEmail
Responsibilities
Review incoming returns and refusals to identify underlying issues
Monitor all incoming requests from numerous Department email groups and take appropriate action
Process approved return requests into ERP system and creates corresponding customer facing documents as well as inbound delivery documents
Create appropriate number of call tags for approved return requests
Communicate product return information to New Era customers, sales representatives and other pertinent New Era team members
Communicate reason for return with quality for disposition of product of the return ensuring vendors are charged back
Communicate with the design team of a Spec error
Manage incoming requests from Distribution Center and Manufacturing facility regarding refused shipments to coordinate entering return request into ERP system as well as inbound delivery documents
Identify the refusal reason and notify the appropriate parties for action to be taken
Manage incoming requests from our Distribution Center and Manufacturing facility regarding returns which require changes to match units physically received (changes require intense verification)
Manage incoming requests to move the product from one customer location to another, this is to support external and internal issues. This includes but is not limited to obtaining proof of delivery and organizing issuing credit and new invoice documents to customer
Process all subsequent inquiries related to return activity from internal stakeholders, and external customers as well as New Distribution and Manufacturing facilities
Obtain and organize all required documentation for Post Season pre shipment agreements
Enter credit memo request documents into ERP system from internal New Era Zendesk tools
Process, print, and apply credit / debit memos in Accounts Receivable and communicate customer facing memos and invoice documents to New Era customers as required
Close out pending return / credit requests as necessary
Maintain Returns in internal Sharepoint archive system
Assist with the integration of the new warehouse and return process
Keeps all sensitive matters confidential
Other duties as assigned
Qualification
Required
Strong team player with demonstrated problem-solving skills
Ability to understand the impact of master data throughout the organization and how changes can affect other functions
Strong organizational awareness skills and cross functional interdependencies
Understand the intricacies of New Era's Order to Cash flow process and ERP system
Establish collaborative working relationships and actively develop them to effectively accomplish work objectives
Detail-oriented, proactive, and skilled in cross-functional communication
Strong verbal, written and organizational skills
Proficient in MS Office – Word, Excel, PowerPoint and Outlook
Ability to manage multiple priorities in a fast-paced environment
Zero (0) to one (1) years of experience with an ERP system
The location for this position is 100% on-site in Buffalo, NY
Preferred
Associates Degree in Business Administration preferred; relevant job experience in lieu of degree will be considered
SAP experience preferred
Benefits
Competitive compensation
Generous PTO policy
World-class benefits designed to promote health, financial stability, and personal growth
Paid parking
Exclusive discounts on apparel and headwear
Professional development opportunities right here on-site
Company
New Era Cap
New Era Cap is a headwear and fashion apparel brand which offers products such as hand crafted caps and T-shirts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$775M2023-09-08Debt Financing· $775M
Leadership Team
Lorrie Turner
Chief Legal Officer, Senior Vice President of Global Legal and Brand Protection, and Secretary
Brendan Licker
Brand Partnerships
Recent News
Morningstar.com
2025-11-03
Company data provided by crunchbase