Contact Center AI Specialist - Local PA jobs in United States
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InstantServe Healthcare ยท 16 hours ago

Contact Center AI Specialist - Local PA

positionHarrisburg, PA
timeContract
remoteHybrid
senioritySenior Level
money$100/hr - $110/hr
date5+ years exp

InstantServe Healthcare is seeking a skilled Contact Center AI Specialist to design and deploy AI-driven solutions for Dynamics Contact Center. The role focuses on enhancing customer support through virtual assistants, intelligent routing, and NLP models across various communication channels.

Hospital & Health Care
Hiring Manager
Ankur Bhatia
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Responsibilities

Design and implement AI solutions using Dynamics Contact Center, including voice/chat virtual assistants, sentiment analysis, and intelligent routing
Develop/maintain NLP models for analyzing customer interactions; integrate with Microsoft Dynamics CRM, websites, and mobile apps
Collaborate with IT, customer service, and data teams to identify automation opportunities and optimize AI performance
Leverage ML for predictive analytics, personalized interactions, and call volume reduction; monitor models for accuracy and responsiveness
Document all work per Commission standards (designs, test plans, impact analysis); maintain relationships with stakeholders and vendors
Stay current on AI trends and adhere to all policies while working independently on assigned tasks

Qualification

AI/ML developmentMicrosoft Dynamics Contact CenterPythonML frameworksNLP toolsAzure cloud deploymentVoice AICustomer analyticsOmnichannel strategiesReal-time processingZendeskSalesforce Service CloudAmazon ConnectSAPITIL/ITSM

Required

Bachelor's/Master's in Computer Science, AI, Data Science, or related field
5+ years in AI/ML development, ideally in customer service/contact centers
Strong Python skills; proficiency in ML frameworks (TensorFlow, PyTorch) and NLP tools (spaCy, Hugging Face, NLTK)
Hands-on experience with Microsoft Dynamics Contact Center (Copilot Studio, Azure AI services) and Azure cloud deployment

Preferred

Voice AI/speech-to-text experience
Knowledge of customer analytics, omnichannel strategies, real-time processing (Kafka, Spark)
Familiarity with Zendesk, Salesforce Service Cloud, Amazon Connect, SAP, or ITIL/ITSM

Company

InstantServe Healthcare

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At Instantserve Healthcare, we provide end-to-end medical billing solutions tailored for Providers, Clinics, DME providers, RN, ABA practitioners, and Hospitals.
location
Wayne, Pennsylvania, US
people-size501-1000 employees
web-link
https://instantservehealthcare.com/

Funding

Current Stage
Late Stage
Company data provided by crunchbase