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Okaloosa County · 3 hours ago

IT Network Systems Specialist - ( 26-017)

Crestview, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Okaloosa County is seeking an IT Network Systems Specialist to provide technical support for their diverse communications networks. The role involves upgrading, configuring, and maintaining VoIP systems and troubleshooting network issues.

GovernmentOnline PortalsPublic Safety

Responsibilities

Provides technical support for the for the County's diverse communications networks

Upgrades, configures, and maintains Voice over IP (VoIP) and other network related devices

Maintains telecommunications network software configuration and provides assistance with telecommunications network hardware configuration

Troubleshoots telecommunications network hardware and software problems

Performs analysis of user's needs and recommends appropriate systems solutions

Installs, programs, and maintains VoIP phones; assists with user training

Monitors network devices, troubleshoots outages, liaises with users at outage sites to verify power and responds when network equipment power-cycles

Reports and resolves networking equipment and software problems

Creates, maintains and disseminates how to documentation to IT staff

Researches new communication and network technology solutions

Maintains knowledge of related applications, equipment, and trends

Serves as back up for Communication Specialist

Activates connections at patch panels and troubleshoots lack of LAN device connectivity to network switches; troubleshoots suspected network or switch failure

Performs other duties as assigned

Qualification

VoIP technologiesNetwork troubleshootingNetwork configurationMicrosoft VisioTelecommunications supportUser trainingTechnical documentationCommunication skills

Required

Associate's degree with course work emphasis in Computer Science or Information Management; or vocational/technical degree emphasizing same; supplemented by a minimum of two (2) years progressively responsible experience in support and administration of telecommunications VoIP and network technologies, or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities

Requires a valid driver license

Must be able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier

Must be able to exert over 100 pounds of force occasionally, 50 pounds of force frequently, or in excess of 20 pounds of force constantly to raise objects overhead, lift, carry, push, pull or otherwise move objects

Must be able to ascend/descend ladders, stairs, ramps and the like

Must be able to bend legs at knees to come to rest on knee(s)

Must be able to move about on hands and knees or hands and feet and work in confined spaces

Must be able to stand; must be able to walk over uneven surfaces carrying bulky objects and/or pushing cart; must be able to bend body downward and forward by bending legs and spine, requiring full use of the lower extremities and back muscles; must be able to reach, extending hands(s) in any direction; must be able to handle, seize, hold, grasp, turn or otherwise work with hand(s)

Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures and to give, receive and follow oral and written instructions

Requires ability to read a variety of moderately to highly complex technical data, policy and procedure manuals, codes, etc

Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation

Requires the ability to use and interpret modern programming languages

Requires the ability to communicate with a broad array of individuals from various professional backgrounds

Must be able to communicate effectively and efficiently in a variety of technical and professional languages used within the parameters of the job

Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation

Requires the application of moderate to long range planning principles and techniques

Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages, to calculate decimals and percentages

Requires the ability to deal with people beyond receiving instructions

Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact

Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public