Customer Support Assotiate jobs in United States
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Ingram Micro · 6 hours ago

Customer Support Assotiate

positionDoral, FL, United States of America
timeFull-time
remoteOnsite
senioritySenior Level
money$47K/yr - $76K/yr
date5+ years exp

Ingram Micro is a leading technology company for the global information technology ecosystem. The Customer Support Associate role involves taking initial customer calls, answering questions about products and services, and providing administrative support while ensuring customer satisfaction through effective communication and problem resolution.

ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
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H1B Sponsor Likelynote

Responsibilities

Takes initial customer calls and answers general questions regarding company products and services
Refers callers to appropriate resources including inbound sales, billing, technical support, etc
Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc
May determine caller eligibility for technical support and transfers calls to technical support queues
Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation
Documents customer concerns and forwards complaint trends to appropriate departments
Provides administrative or technical support at a specialist level
Incumbents are highly proficient in a broad range of activities related to their job
May act as a lead or mentor to more junior technical or administrative support personnel
Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues
Makes recommendations for new procedures
Incumbents independently perform a wide range of complex duties under general guidance from supervisors
Known in the department/group as the 'knowledge base' of information
Acts independently to determine methods and procedures on new assignments
Often acts as a facilitator and team leader

Qualification

Customer serviceData entryTechnical supportProblem-solvingTeam leadership

Required

Two year college degree or equivalent experience and minimum five years' functional experience
OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience

Benefits

Healthcare benefits
Paid time off
Parental leave
A 401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits

Company

Ingram Micro

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Ingram Micro is a provider of technology products and supply chain management services.
dateFounded in 1979
location
Irvine, California, USA
people-size10001+ employees
web-link
https://corp.ingrammicro.com

H1B Sponsorship

Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)

Funding

Current Stage
Public Company
Total Funding
unknown
2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO

Leadership Team

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Paul Bay
Chief Executive Officer
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Mike Zilis
Chief Financial Officer
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Recent News

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Company data provided by crunchbase