Flywire · 9 hours ago
Application Support Engineer II
United States
Full-time
Remote
Entry, Mid Level
$77K/yr - $92K/yr
1+ years expFlywire is a global payments enablement and software company focused on solving high-stakes payments in higher education. They are seeking a hands-on and customer-centric Application Support Engineer II to provide application expertise, solve support requests, and assist internal teams with application maintenance and support.
Financial ServicesFinTechPaymentsService IndustrySoftware
Responsibilities
Engage with internal employees to accurately detail issues sent to the ticketing system
Detect and solve production issues and bugs within the development environment beyond your current scope
Engage with the Engineering team to raise bugs, problems or information gaps
Maintain documentation related to solving common issues
Become an expert in Flywire products and triage issues
Find opportunities of improvement in our support process and internal staff training
Provide day-to-day maintenance and support for applications supported by the customer and their partners
Perform Tier-1 knowledge transfers and train end users on the usage of applications
Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
Respond to application-related queries from end users in remote locations
Assist in database structural changes required during system upgrades
Deploy tools and implement processes to assist in operational support
Qualification
Required
1-5 years of experience in software maintenance and support
An understanding of web applications - ours are written in RoR, Java and React
Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
Strong categorization skills and the ability to find ways to improve our ticketing system
Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
Grasp complex concepts and maintain a logical and analytical approach to solving problems
Fluent in English, as it is the company's working language
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
Preferred
Experience in FinTech or the payment industry will be appreciated
Hospitality or PMS experience is a plus
Experience with Oracle Opera is a plus
Benefits
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program
Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Great Talent & Development Programs
Company
Flywire
Flywire is a payments enablement and software company that simplifies complex payments for its clients and their customers.
1001-5000 employees
H1B Sponsorship
Flywire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (7)
2022 (18)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$583.3MKey Investors
Goldman SachsTemasek HoldingsBain Capital Ventures
2023-08-09Post Ipo Equity· $260.1M
2021-05-26IPO
2021-03-04Series F· $60M
Leadership Team
Mike Massaro
Chief Executive Officer
David King
Chief Technology Officer
Recent News
2026-01-05
2025-12-09
2025-12-04
Company data provided by crunchbase