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SRM Digital LLC · 5 hours ago

Information Technology Infrastructure Engineer

Madison, AL

Full-time

Onsite

Senior Level

SRM Digital LLC is seeking an Information Technology Infrastructure Engineer to provide advanced technical support and resolve complex infrastructure issues. This role involves troubleshooting, incident management, and acting as a key interface between customers and internal teams, while also contributing to infrastructure design and enhancements.

Staffing & Recruiting

Hiring Manager

Rishabh Singh

Responsibilities

Provide advanced technical support for infrastructure issues related to servers, networks, data centers, cloud platforms, email systems, file shares, and enterprise services

Diagnose, research, troubleshoot, and resolve complex software and hardware issues that cannot be resolved by L1/L2 teams

Act as an escalation point for critical incidents, ensuring resolution within defined Service Level Agreements (SLAs)

Proactively identify, create, and manage incident tickets for issues observed during monitoring or operations

Replicate reported issues to perform root-cause analysis and implement permanent fixes

Serve as a customer-facing technical expert during high-impact incidents, demonstrating strong verbal and written communication skills

Operate as a key interface between customers and internal Product & Engineering teams

Clearly document findings, resolutions, and preventive measures for knowledge sharing and continuous improvement

Work effectively under pressure during service outages or business-critical incidents

Administer and maintain enterprise-level infrastructure environments, including: On-premises Data Centers, Cloud platforms, Network and server environments

Perform high-end administrative tasks related to system configuration, optimization, and security

Support infrastructure planning, design, refresh, and lifecycle management activities

Act as a technical leader and mentor for junior engineers; often functions as a team lead or subject-matter authority

Troubleshoot, configure, and administer: LAN, WAN, and Wireless Networks, Cisco Layer 2 & Layer 3 routing and switching, Cisco Wireless Networks, Cisco PBX systems

Perform packet capture and analysis using tools such as Wireshark

Manage network maintenance, upgrades, and refresh initiatives

Qualification

IT Infrastructure supportNetwork operationsCloud platformsData center operationsCisco CCNA certificationTroubleshooting skillsAnalytical skillsProblem-solving skillsDocumentation skillsCommunication skills