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Regional Finance (Regional Management Corp.) · 1 day ago

Interview day for Collectors

9001 - Plano TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Regional Management Corp. is focused on expansion and helping customers during financial hardships. They are seeking a Collections Specialist to handle customer interactions and resolve delinquency issues through effective communication and problem-solving.

Customer ServiceFinanceFinancial Services

Responsibilities

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances

Responsible for prompt and accurate response to customer's servicing questions and concerns

Assist borrowers with other loan maintenance requests

Input data and verify information to process electronic payments

Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities

Properly document each customer interaction in the servicing system

Perform loan-related mathematical equations

Perform follow-up and research tasks to ensure problem resolution

Adhere to specific scheduling guidelines to ensure proper phone coverage

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets

Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary

Perform follow-up and research tasks to ensure resolution

Other duties as assigned

Qualification

Collections experienceCustomer service skillsBi-lingualMS Office proficiencyProblem solving skillsVerbal communication skillsWritten communication skills