Independence Pet Group · 2 days ago
IPG Customer Service Focused Insurance Agent
United States
Full-time
Remote
Entry, Mid Level
2+ years expIndependence Pet Group is a subsidiary of Independence Pet Holdings, focusing on modern pet health brands and services. They are seeking an Insurance Agent to assist customers by providing information about products, answering questions, and resolving issues.
Pet
Responsibilities
Responds to internal and external inquiries within stated service level agreements
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
Analyzes, researches, and resolves problems and discrepancies for member accounts
Maintains product knowledge, and awareness of customer services policies, and/or store policies
Maintains understanding of federal and state regulations to include compliance
Participates in solution innovation, sales, and retention efforts with current and new clients
Performs other duties and responsibilities as assigned
Qualification
Required
2 years of customer service, call center, or relevant experience
Must have and maintain Property & Casualty License, or must obtain within 45 days of hire
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
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