Brown & Brown ยท 18 hours ago
SSDI Intake Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expBrown & Brown is a leading insurance brokerage firm focused on adding value across the absence continuum. They are seeking an SSDI Intake Specialist responsible for making and receiving calls to sell advocacy services to potential claimants, ensuring high-quality customer service and meeting performance metrics.
Insurance
Responsibilities
Must have independent decision-making skills to determine eligibility of potential claimants
Maintains preliminary discretion over the validity of potential claims
Responsible for generating the front-end production results
Provide phenomenal customer service
Meet or exceed both individual and company quota objectives
Meet or exceed all call metric expectations in a call center atmosphere
Manage a portfolio of claims through phone and written communication
Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims
Answer all incoming calls from assigned queues
Other duties as assigned
Qualification
Required
Must have independent decision-making skills to determine eligibility of potential claimants
Maintains preliminary discretion over the validity of potential claims
Responsible for generating the front-end production results
Provide phenomenal customer service
Meet or exceed both individual and company quota objectives
Meet or exceed all call metric expectations in a call center atmosphere
Manage a portfolio of claims through phone and written communication
Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims
Answer all incoming calls from assigned queues
Other duties as assigned
Exceptional verbal, written and telephony skills
Strong analytical and organizational skills
Ability to complete work in a timely manner
Models a high level of accountability and personal integrity; able to communicate across the organization openly and with respect
Demonstrated strong Computer literacy skills with the ability to type and speak simultaneously
Polished interpersonal skills and strong professionalism
Proven ability to maintain confidentiality and discretion
Proven ability to work independently in a fast-paced environment
Must have a strong ability to multitask between systems, phones and conversation
Preferred
High volume contact center (inbound and outbound) experience preferred
BS or equivalent or minimum of 1-2 years relative work experience preferred
Knowledge of Salesforce preferred
Benefits
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement
Paid Time Off
Holidays
Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
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