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PNC · 1 day ago

Client Solution Manager - PNC Wealth Management

PA - Pittsburgh (15222)

Full-time

Onsite

Mid, Senior Level

3+ years exp

PNC is a company that values its employees as its greatest differentiator and competitive advantage. As a Client Solution Manager within PNC Wealth Management, you will manage client relationships, oversee service and execution support, and lead a team to achieve key performance indicators.

BankingFinanceFinancial Services

No H1B

Responsibilities

Manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements

Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership

Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and escalations

Manages and maintains relationships with internal/external service partners

Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors

Qualification

Client Relationship BuildingCustomer Experience (CX)Decision MakingCustomer Relationship Management ApplicationsEffective CommunicationsProblem Management ProcessSales SupportAdministrationProcess ManagementPersonal InitiativeResults-Oriented