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Advocate Aurora Health · 7 hours ago

IT Technical Support Administrator Associate

Advocate Condell Medical Center - 801 S Milwaukee Ave

Full-time

Onsite

Entry Level

$26.55/hr - $39.85/hr

1+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking an IT Technical Support Administrator Associate to ensure the HIT environment functions optimally and provides end-user support, including training and troubleshooting. The role involves contributing to technology management, project participation, and collaboration with cybersecurity teams.

Health Care

H1B Sponsor Likely

Responsibilities

Ensures HIT environment is functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Follows procedures for managing tickets including timely acknowledgment, appropriate communication with complete resolution documentation. Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies

Contribute to Endpoint Fleet Technology Management for any Advocate Health Device. Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which requires 24/7 support in addition to business travel. Ensures compliance with Advocate Health HIT standards. Preemptively identifies variations from standards and potential technology issues. Participate in root cause analysis, engage other Advocate Health Teams and vendors, as needed, to resolve identified issues. Perform software installation using defined Advocate Health processes and tools. Follows Advocate Health ITAM process for device removal, including inventory management. Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports

Act as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following HIT system policies and practices. Interpret and champion the prioritization of projects and assist with aligning business needs with technology to provide the highest return on investment. Completes assigned project tasks within defined project plan timelines. Participates and communicates with project management and leadership team of task updates, potential risk or concerns that may impact assigned project. Participates in developing risk reduction recommendations and solutions for issues

Collaborate and partner with cybersecurity teams in the proactive monitoring and remediation of potential threats within the Health Information Technology environment

Participate in the design, development, and deployment of emerging technologies initiatives (thin-clients, VDI, etc.) through testing, analysis, and documentation

Assess and develop technical solutions for our technology users by building and maintaining relationships through rounding and consulting

Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes

Support and implement HIT and FTSO Strategic Initiatives that align with the overall goals of Advocate Health

Qualification

Technical SupportTroubleshootingCustomer ServiceHealthcare TechnologyInterpersonal SkillsWritten CommunicationOral CommunicationProblem-Solving

Required

Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field

1 year of experience in a complex IT operating environment

Must have excellent interpersonal and technical skills

Must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations

Excellent written and oral communication skills

Strong customer service skills

Excellent problem-solving skills

Ability to lift up to 35 pounds without assistance

Must be able to travel to various Advocate Health locations

24 hour/7 day on call support required

Incumbents will be required to wear personal protective equipment in designated clinical areas

Preferred

Preferred background in Healthcare, Customer Service or Technology

Benefits

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Company

Advocate Aurora Health

Glassdoor3.7

Advocate Aurora Health is a Healthcare

Founded in 2018

Milwaukee, Wisconsin, USA

10001+ employees

https://www.advocateaurorahealth.org/

H1B Sponsorship

Advocate Aurora Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)