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Lightyear · 20 hours ago

Strategy and Operations Associate

United States

Full-time

Remote

Entry, Mid Level

$90K/yr - $120K/yr

2+ years exp

Lightyear is a company that builds software revolutionizing telecom management for enterprises. They are seeking a Strategy and Operations Associate to lead procurement operations and manage a team focused on delivering an exceptional customer experience.

IT InfrastructureTelecommunications

Responsibilities

Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations to drive a best-in-class customer experience

Define and track team and individual KPIs to ensure continuous improvement

Define and continuously optimize quoting and implementation processes based on learnings to drive a better, cheaper, faster customer experience

Hire and onboard new product operations team members as we grow to ensure a seamless customer delivery experience

Partner with Sales and Product to look for areas that can be made more efficient either through additional team resources, process improvements or product enhancements

Qualification

Data AnalysisProcess ImprovementProject ManagementTelecom KnowledgeHigh EQ

Required

2+ years of investment banking, consulting, startup operations, or related top-tier post college experience

Demonstrated excellent project management skills, ability to manage and manipulate large data sets, critically analyze existing processes, and identify opportunities for process improvement

Demonstrated high EQ, as this role requires influencing internal and external parties to achieve particular outcomes on short timelines