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Tecomet, Inc · 4 hours ago

IT Tech Support Analyst II

Woburn, MA

Full-time

Onsite

Mid Level

3+ years exp

Tecomet, Inc is seeking an IT Technical Support Analyst II to provide technical support and assistance to customers. The role involves ensuring user satisfaction, maintaining system availability and security, and collaborating with teams to manage complex systems and processes.

ManufacturingPrecious Metals

H1B Sponsor Likely

Responsibilities

Works with vendors for pricing and availability of equipment, materials, and labor

Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems

Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement

Provides general advice and specific recommendations to leadership on key areas of expertise

Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization

Provides quick response time to analyze problems and provide customer support

Simplifies operational practices to remove non-value-added steps

Maintains network availability and security

Installs software/hardware to empower users to better accomplish their jobs

Ensures software and systems are available to quickly get users onto the network

Manage input/output fleet, including printers and scanners

Maintains Information Technology systems documentation

Qualification

Microsoft Technology AssociateITIL Foundations CourseComputer hardware setupOperating systems managementServiceDesk operationsDatabase environmentsNetwork communicationsMulti-factor authenticationProcess improvementProblem solvingProject managementCustomer focused environmentOrganizational skills

Required

Associate's Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training

Computer hardware and setup

ServiceDesk operations

Database environments

Operating systems such as Microsoft Windows, Server, and Hypervisors

Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution

Multi-factor authentication

Local area networking

Scheduling work to achieve department goals

Customer focused environment

Operating system management

Network communications

Data processing

Strong organizational skills

Verbal and written communication and listening skills

Problem solving and evaluation

Process improvement

Project management

Good communication skills

Good interpersonal skills

Analyze communications

Be flexible to adapt to changes in the marketplace

Improve process of information flow

Problem solver

Prioritize and multitask

Keep current in changing work methods

Maximize opportunities for the business

Meet goals and objectives set for department

Preferred

Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)

ITIL Foundations Course

Company

Tecomet, Inc

Tecomet develops proven, full-spectrum scalable manufacturing solutions for leading medical device technology, aerospace, and defense companies for whom exceptional quality is critical.

Founded in 1963

Wilmington, Massachusetts, USA

1001-5000 employees

http://www.tecomet.com

H1B Sponsorship

Tecomet, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)