CG Life · 6 days ago
Group Account Director (Pharma)
United States
Full-time
Remote
Director/Executive
$165K/yr - $185K/yr
15+ years expCG Life is a company focused on life sciences and biopharma accounts, and they are seeking a Group Account Director to lead client services. This role involves building and maintaining client relationships, driving account growth, and providing strategic guidance while managing a team to ensure exceptional service delivery.
Marketing & Advertising
Responsibilities
Owns the client relationship across a large 7M+ account or multiple accounts
Builds and maintains effective senior-level client relationships by establishing trust and credibility
Establishes regular communication with senior-level clients to ensure their satisfaction and facilitate our long-term profitability and growth
Establishes themselves as a trusted strategic partner to the client
Leads and drives continuous upselling efforts, leveraging experience to foster organic growth within accounts
Seeks opportunities for organic growth in current accounts and into new accounts connected with client(s)
Able to support and contribute strategic insight for new business pitches based on an in-depth understanding of the agency landscape and industry trends
Oversees the financial health of the account(s) by owning the revenue and forecast accuracy
Ensures sound account financial management through setting accurate forecasts, driving SOW completion to meet targets, and tracking revenue attainment
Reports to leadership and finance on financial metrics for their accounts
Lead detailed quarterly updates on projects to both internal teams and the executive team, highlighting strengths, challenges, and opportunities for growth
Sets the tone for the team and is an escalation point across the organization when it comes to client work
Partners with agency leadership to ensure on-time and on-budget delivery of client work
Leads strategic discussions, meetings, and workshops to ensure the account is being developed in a strategic and successful manner
Monitors the health of the client’s business/brand and identifies potential issues and opportunities for the client(s)
Regularly provides expert strategic recommendations proactively to the client, helping them navigate challenges based on segment/industry knowledge, data analysis, and trends
Expert owner of the client’s business and strategy and effectively influence the client to achieve their objectives that may require pushing them to consider difficult issues that are in their best interests
Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met
Strengthens partnerships and teamwork within the CGL team to effectively manage complex projects from both strategic and business relationship standpoints
In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies
Leads agency decision-making with strong business acumen and financial stewardship
Keeps senior management informed on account status, challenges, and strategic plans, ensuring timely involvement
Leverages deep market insights and business trends to drive strategy and performance
Possesses expert knowledge in brand launch planning, execution, and best practices
Responsible for staffing, managing, and leading the assigned account team to infuse best-in-class client service into assigned work/projects
Develops and supports career path opportunities for their team to facilitate their growth, development, satisfaction, and retention
Responsible for overall team performance management supporting ongoing performance feedback and development plans for the Client Services team
Takes an active role in strengthening the team by mentoring junior team members on best practices and client handling and alerts them to opportunities for mentorship across CGL to achieve career goals
Qualification
Required
15+ years experience in a client-facing role at a digital marketing agency or within a digital marketing role on the client/brand side
10+ Years of experience in pharmaceutical marketing, healthcare data management, or similar regulatory environments required
Proven track record with organic growth results on their accounts
Role models inspire and motivate leadership and excellent coaching skills
Strong understanding of advanced digital marketing, internet technologies, social media, and mobile, with the ability to quickly learn new technologies
Experience in enterprise-level digital marketing operations, including platform implementation, process development, and change management
Proven track record in relationship or account management, with hands-on involvement in delivering work and expanding service offerings
Experience executing complex marketing strategies within large organizations or a comparable skill set
Ability to put together professional-looking documents and presentations
Strong presentation/public speaking skills
Strong analytical abilities and the ability to carefully manage details
Ability to independently lead projects and activities and proactively define priorities
Ability to focus and work under pressure during tight deadlines with tact and professionalism
Willingness and ability to travel frequently (up to 1-2 times per month)
Benefits
Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
Parental Leave. Generous paid time off for parents to bond with their newest addition
Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
Flexible time off
Life insurance
LTD
A robust employee assistance program
Company
CG Life
CG Life is a different breed of agency, built for the unique challenges of bringing precision medicine to market.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Clausen
Managing Partner
Murad Sabzali
Founding Partner, Board Director
Recent News
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