RTX · 1 month ago
IT Technical Writer (Puerto Rico)
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The IT Infrastructure Technical Writer is responsible for developing and maintaining clear documentation to support IT infrastructure services, collaborating with various stakeholders to ensure accuracy and accessibility of information.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Develop, edit, and maintain a variety of technical documents including standard operating procedures (SOPs), configuration guides, runbooks, architecture overviews, and infrastructure design documentation
Collaborate with IT engineers, architects, and project managers to gather technical information and ensure documentation reflects current systems, processes, and standards
Translate complex technical concepts into clear, concise, and accessible language for diverse audiences
Maintain document version control and ensure timely updates to reflect infrastructure changes, enhancements, and lifecycle transitions
Support knowledge management initiatives, ensuring critical infrastructure information is captured, searchable, and reusable across teams
Partner with cybersecurity and compliance teams to ensure documentation meets regulatory and audit requirements
Contribute to process improvement by identifying gaps and recommending enhancements in documentation and information-sharing practices
Support infrastructure teams in developing communication materials for new services, tools, or processes (e.g., FAQs, user guides, onboarding materials)
This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only
Qualification
Required
Typically requires a Bachelor's degree in Information Technology, Computer Science, Technical Communication, and minimum of 8 years prior relevant experience or an Advanced degree in a related field and a minimum 5 years experience
3+ years of experience in technical writing within IT infrastructure, operations, or enterprise technology environments
Experience documenting network, server, storage, virtualization, or cloud infrastructure preferred
Excellent written and verbal communication skills, with strong attention to detail and accuracy
Ability to quickly learn complex technical systems and translate them into understandable documentation
Proficiency with documentation tools such as Confluence, SharePoint, or similar content management systems
Preferred
Collaborative mindset and ability to work effectively across technical and non-technical teams
Strong organizational and project management skills, with the ability to manage multiple documentation initiatives simultaneously
Certified Technical Communicator (STC) or equivalent
ITIL Foundation Certification
Benefits
Healthcare
Wellness
Retirement and work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
Company data provided by crunchbase