TECEZE ยท 6 hours ago
Information Technology Support Engineer
Manhattan, NY
Contract
Onsite
Mid LevelTECEZE is a leading global tech organization seeking an experienced IT Support Engineer to provide high-touch IT support for senior leadership. The role involves delivering personalized support across executive devices and ensuring a seamless technology experience for CIOs and CXOs.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Shaik Jakeer
Responsibilities
Provide elevated white glove IT support to CIO/CXO-level executives, ensuring minimal disruption and rapid resolution of issues
Serve as the primary point of contact for executive technology needs, requests, and incident escalation
Perform proactive system health checks to prevent issues before executive meetings, presentations, and travel
Support executive endpoints including laptops, desktops, mobile devices, peripherals, and secure access tools
Deliver onsite deskside support for hardware, software, operating system, and connectivity issues
Support and troubleshoot conference rooms, AV equipment, and collaboration platforms for executive and board-level meetings
Ensure strict confidentiality, data security, and compliance while handling executive information
Coordinate with Tier 2/3 teams, vendors, and engineering teams for advanced issue resolution
Document incidents, resolutions, and executive preferences within ITSM/ticketing systems
Identify recurring issues and recommend process and technology improvements to enhance executive support experience
Qualification
Required
Strong experience in deskside or executive IT support
Hands-on knowledge of Windows and macOS environments
Experience supporting senior leadership or C-level users
Excellent troubleshooting skills across hardware, software, networking, and AV systems
Strong communication, professionalism, and customer service mindset
Ability to work onsite and respond quickly in time-sensitive environments
Preferred
Prior experience supporting CIO/CXO environments
Exposure to AV systems and hybrid meeting technologies
Understanding of IT security best practices and confidentiality standards
IT certifications such as CompTIA A+, ITIL, or Network+
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase