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JLL · 4 hours ago

Life Safety / Security Communications Specialist

Lawrence, NJ

Full-time

Onsite

Entry, Mid Level

$52K/yr - $52K/yr

2+ years exp

JLL is a leading global provider of real estate and investment management services. The Life Safety / Security Communications Specialist is responsible for managing emergency and non-emergency communications, ensuring the safety of personnel and assets through effective monitoring and response coordination.

CommercialReal Estate

No H1B

Responsibilities

Providing excellent customer service, the Public Safety/Communications Specialist is responsible for receiving and dispatching emergency and non-emergency calls, the monitoring of access control systems, critical system alarms, surveillance camera systems and fire alarm monitoring in a fast paced private sector multi-discipline operations center

By maintaining situational awareness of critical events, the Communication Specialist supports facilities and engages global business continuity teams to ensure the safety of personnel and company assets

The Public Safety/Communication Specialist is responsible for interacting with security, EH&S, facility operations, and crisis management professionals to ensure the appropriate response to and mitigation of critical incidents

Research required information using available resources

Identify and escalate priority issues

Identify areas of opportunity and utilize skill/knowledge to suggest improvements

Route calls to appropriate resources

Complete all assigned call backs

Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources

Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols

Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies

Create and monitor work-orders for multiples sites using Corrigo

Monitor access control systems and assign appropriate resources to investigate alarms

Adhere to business unit specified client driven standards

Complete data entry using multiple work request applications

Monitor video surveillance systems

Monitor and operate multi-site radio system

Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event

Monitor/dispatch and impair fire systems for multiple sites

Communicate with third party monitoring companies of fires systems for multiple sites

Utilize a CAD system for dispatches and incident reporting

Complete Incident Reports as required

Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification

All other duties and tasks assigned

Qualification

Emergency Medical DispatchAccess Control SystemsVideo Surveillance SystemsPublic Safety TelecommunicatorCAD SystemC-Cure 9000Threat AssessmentCustomer ServiceAnalytical AbilityInterpersonal SkillsOrganizational SkillsCommunication Skills