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Circle Logistics, Inc · 9 hours ago

Customer Service Representative

Orlando, FL

Full-time

Onsite

Entry Level

$17/hr - $18/hr

1+ years exp

Circle Logistics, Inc is a Top 50 3rd party logistics firm focused on delivering exceptional service to their customers. They are seeking a Customer Service Representative to coordinate day-to-day shipments, provide visibility, and maintain accurate documentation for all loads.

LogisticsSupply Chain ManagementTransportation

Hiring Manager

Brittany Long

Responsibilities

Enter new load orders into our proprietary web-based software

Initiate "check calls" to track and trace drivers on all pickups and deliveries

Communicate internally correspondence with drivers to ensure accurate documentation

Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

Maintain and collect proper paperwork for each shipment

Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Maintain an outbound call volume of 100 calls per day

Qualification

Customer service experienceData entryLogistics knowledgeGoogle Drive proficiencyMicrosoft Suite proficiencyAttention to detailCommunication skillsTeamwork skillsOrganizational skills

Required

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics

Must have strong attention to detail

Ability to prioritize, balance, and organize information while completing multiple tasks

Above average proficiency in Google Drive and Microsoft Suite

Excellent written and verbal communication skills

Excellent teamwork skills

High school diploma or equivalent required

Preferred

Associate's degree preferred

Call center experience is a bonus

Benefits

$17-$18 an hour

Full-time: 40 hours per week

Weekday and Weekend schedules available

On-site training and career development

Paid holidays and paid time off

Insurance benefits including but not limited to: Health, vision, dental, life, and disability

401(k) Plan

Company

Circle Logistics, Inc

Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions.

Founded in 2011

Fort Wayne, Indiana, USA

501-1000 employees