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Carus · 2 hours ago

Customer Support Rep II

Peru, IL, US

Full-time

Hybrid

Mid, Senior Level

$79K/yr - $85K/yr

4+ years exp

Carus is a highly respected, family-owned company with deep roots in Illinois’ Starved Rock Country, developing products that clean the air, water, and soil. They are seeking a Customer Support Rep II to lead a team, manage customer service operations, and ensure satisfaction with the company’s products and services.

ChemicalLogisticsSalesWater Purification

Responsibilities

Lead a team of three customer support representatives, maintain proactive relationships with key customers and internal stakeholders on a regular basis, and serve as an expert in handling complete customer service challenges for Carus

Ensure order management is accurate from receipt through delivery, coordinating with manufacturing, supply chain/planning, logistics and sales to resolve constraints or delays

Responsible for providing support to customers by answering inquiries, processing customer orders, resolving issues, and ensuring overall satisfaction with the company’s products and services in assigned Territory

Own day-to-day customer service operations. Maintains customer records, pricing, and documentation – maintains compliance with company policies, quality standards and customer requirements

Workflow: acts as a first point of escalation for complex customer issues that are accurate and timely managed

Attract top talent and foster collaboration in a high performing professional organization and culture

Provide guidance, coaching, direction, and training necessary to assist in the businesses’ future growth and alignment to strategic plan

Implements continuous improvements in organization, procedures, processes, equipment, and facilities to improve reliability, quality, efficiency, spending and regulatory compliance