Alexander Chapman ยท 3 days ago
Lead IT Support Technician
NYC Metro Area
Full-time
Onsite
Senior Level
$100K/yr - $120K/yr
5+ years expAlexander Chapman is seeking a Lead IT Support Technician to provide high-quality IT service delivery. The successful candidate will act as a primary escalation point for internal users and will be responsible for hands-on technical support, vendor coordination, and ensuring security best practices are followed.
ConsultingHuman ResourcesRecruiting
Hiring Manager
Ardit Berisha
Responsibilities
Provide hands-on technical support for laptops, mobile devices, printers, conferencing tools, and office networks
Act as an escalation point for complex end-user issues
Coordinate with external vendors and managed service providers
Support Microsoft 365, cloud-based tools, and common SaaS platforms
Maintain documentation, ticketing, and asset inventory
Ensure security best practices are followed
Proactively identify improvements to IT support and operations
Qualification
Required
5+ years of hands-on IT support or IT operations experience
Experience supporting corporate end users (non-engineering environment)
Strong working knowledge of Microsoft 365 and cloud-based tools
Prior experience working with or overseeing MSPs or IT vendors
Comfortable handling both technical and user-facing responsibilities
Strong communication and documentation skills
Fluent in English and Spanish
Ability to work onsite in NYC and travel occasionally
Company
Alexander Chapman
Alexander Chapman offers recruitment services, focusing on human resources and talent management.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
D
Daniel Hoff
Co-Founder
Genti Zullufi
Co-Founder
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