ASAP Gruppe · 5 hours ago
Customer Relationship Associate
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$900/wk - $1,250/wkASAP, INC is seeking a dedicated and enthusiastic Customer Relationship Associate to join their team. This role involves interacting with customers through various channels, addressing inquiries, and ensuring a positive experience to maintain customer satisfaction and loyalty.
AutomotiveManagement Information SystemsQuality Assurance
Responsibilities
Provide accurate information regarding products, services, and policies
Perform data entry tasks to maintain accurate records of customer interactions
Analyze customer feedback to identify trends and areas for improvement
Collaborate with team members to resolve complex customer issues effectively
Qualification
Required
Strong communication skills
Passion for providing exceptional customer service
Ability to interact with customers through various channels
Ability to address inquiries and ensure a positive experience
Ability to maintain customer satisfaction and loyalty
Proficiency in computerized systems for data entry and record keeping
Strong analytical skills to assess situations and provide effective solutions
Excellent verbal and written communication skills for effective interaction with customers
Preferred
Previous experience in a call center or customer service environment
Familiarity with sales techniques is a plus, enhancing the ability to upsell products or services when appropriate
Benefits
Health insurance
Company
ASAP Gruppe
Automotive Systems And Projects – das sind wir, die ASAP Gruppe.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-12Acquired
Company data provided by crunchbase