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Techtronic Industries - TTI · 13 hours ago

Customer Service Agent

Greenwood, IN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Techtronic Industries - TTI is focused on customer success and is seeking a Customer Service Agent. The representative will drive success for customers by providing elite experiences and resolving inquiries effectively.

Consumer GoodsE-CommerceIndustrialMachinery ManufacturingManufacturingReal Estate

Responsibilities

Acts as a dedicated and empowered customer success agent IC or End-User Channel

Responsible for meeting 100% daily target goals

Through using listening skills to determine the root cause of a customer's question/problem

Independently analyzes concerns from customers and provides adequate and timely solutions

Troubleshoots and utilizes self-help tools to assist with technical issues

Strong knowledge of Milwaukee products and services

Exhibits agility by working cross-functionally with crucial support business units to resolve inquiries as a one-call resolution

Escalate unresolved issues to higher-level team members like your Team Lead and/or Supervisor for clarification or resolution

Maintain accurate records of service interactions

Qualification

Customer ServiceAnalytical SkillsCommunication SkillsMicrosoft OfficeProfessionalismInterpersonal SkillsOrganizational SkillsTime ManagementActive Listening

Required

Requires education equivalent to four years of high school

0-2 years of Customer Service or Support

Basic understanding of service operations and workflows

Strong analytical, interpersonal, organizational, and time management skills

Demonstrates effective and active listening skills, patience, and professionalism

Ability to prioritize and complete tasks within the required timelines

Excellent written and verbal communication skills

Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint (Microsoft Office Products)

Company

Techtronic Industries - TTI

Glassdoor3.3

Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology.

Founded in 1985

Kwai Tsing, New Territories, HKG

10001+ employees