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Northwest Bank · 4 hours ago

Software Engineer Intern

Buffalo, NY

Internship

Onsite

Intern

Northwest Bank is seeking a Software Engineer Intern to provide analytical and tier 2 technical support for business applications. The role involves creating and maintaining documentation, troubleshooting applications, and supporting application reliability through root cause analysis.

BankingFinancial Services

H1B Sponsor Likely

Responsibilities

Under direct supervision, support, install, troubleshoot, maintain and manage applications

Test, implement, document, and maintain support FAQ’s and solutions

Triage support incidents and escalates high priority events to the appropriate groups

Perform ongoing monitoring and health checks for applications

Create automation solutions for support and maintenance tasks and activities

Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C#, or other equivalent languages/tools

Support and maintain solutions built on Microsoft SharePoint and Office 365

Support and maintain enterprise content management solutions e.g. Fiserv Nautilus

Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies

Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools

Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools

Work with internal customers to assess business needs and works with a team to find solutions

Create and maintain application documentation

Analyze and improve the efficiency of various systems and services

Help to define, record and execute application disaster recovery plans and procedures

Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business’ expectations

Follow through to ensure each problem is resolved according to the established SLAs

Work collaboratively with business users and other application development groups

Complete and develop a working application that will be used by App Dev or NWB

Qualification

C#.NET platformSQL ServerASP.NETJavaScriptHTMLCSSSQL Server Integration Services (SSIS)Microsoft SharePointOffice 365Technical supportRoot cause analysisDocumentationCollaboration

Required

Support, install, troubleshoot, maintain and manage applications

Test, implement, document, and maintain support FAQ's and solutions