UnityPoint Health · 4 days ago
Experience Specialist/Receptionist
Sioux City, IA
Full-time
Onsite
New Grad, Entry LevelUnityPoint Health is committed to creating a supportive and fulfilling work environment for its team members. The Experience Specialist serves as a central point of contact to create meaningful impressions and facilitate communication between participants, families, and healthcare team members, ensuring a smooth healthcare experience.
Health CareHospitalMedical
Responsibilities
Smile and greet participants, families, and visitors with a warm welcome, proactively communicate with participants which includes listening with empathy and intent to understand and provides participants, families and visitors opportunities to ask questions
Collaborate with and report participant and family concerns to appropriate team members as needed and assists with resolution of concerns
Consults with members of the healthcare team and provides updates and other information to participants and families
Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party
Open and/or close the PACE Center following specified guidelines
Collaborates with appropriate support services to ensure the environment is clean and welcoming
Demonstrates effective and caring communication skills and telephone techniques and etiquette
Interacts with participants, families, and visitors and team members in a positive and supportive manner with sensitivity to cultural differences
Work independently and responsible for timely completion of assigned functions
Be aware of what is happening in the PACE Center and the organization by attending department meetings, reading emails and regularly checking information on the organization’s intranet site
Opens, sorts, and organizes mail
Completes check in and check out in the EMR for Center attendance
Creates enrollment binders and new hire folders
Maintain regular and consistent attendance at work
Maintain compliance with Personnel policies and procedures
Monitor environmental conditions in order to secure protected health information
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
Perform other duties as requested by manager to facilitate the smooth and effective operations of the office
Qualification
Required
High School Degree or Vocational School Graduate
Maintain current Mandatory Reporter
Ability to demonstrate strong customer service skills
Ability to effectively enter information into a variety of computer programs
Ability to understand and apply guidelines, policies and procedures
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems
Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds
Writes, reads, comprehends and speaks fluent English
Multicultural sensitivity
Microsoft Office – basic computer skills
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
Founded in 1995
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase