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Minuteman Press · 4 days ago

Customer Service Specialist

Centerville, OH

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

Minuteman Press is seeking a dynamic and enthusiastic Customer Service Specialist to join their team. In this role, you will serve as the frontline ambassador for the company, providing exceptional support to clients and fostering positive relationships through effective communication and problem-solving skills.

Business DevelopmentPrinting

Responsibilities

Engage with customers via phone and email to address inquiries, provide product information, and resolve issues promptly

Assist clients with account management, order processing, and service requests while maintaining a friendly and professional demeanor

Conduct outbound calling campaigns to follow up on leads, gather feedback, or promote new products and services

Utilize Microsoft Office tools and data entry systems to accurately record customer interactions, update account details, and track service metrics

Demonstrate excellent phone etiquette and communication skills to ensure clear, courteous, and effective interactions

Collaborate with team members to identify customer needs and suggest tailored solutions that enhance client satisfaction

Support the sales process by identifying opportunities for upselling or cross-selling relevant products or services

Qualification

Customer service experienceCommunication skillsMicrosoft Office proficiencyOutbound calling experienceBilingual proficiencyTyping speedAccuracyAttention to detailActive listening skills