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OCLI Vision · 10 hours ago

IT Support Technician 2

Garden City, NY, US

Full-time

Onsite

Entry Level

$27.88/hr - $29.81/hr

2+ years exp

OCLI Vision is a leader in providing exceptional eye care through a collaborative culture and a dedicated team. They are seeking an IT Support Technician to respond to support tickets and provide troubleshooting support in a dynamic IT environment, ensuring efficient communication and customer service. The role requires knowledge in hardware, software, and networking support to assist employees effectively.

Health CareHospitalMedical

Responsibilities

Respond to support tickets, emails and level I troubleshooting support to our growing practice

Identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment

Follow company and/or customer procedures as needed or where provided and maintain best security or business practice

Provide user support for desktop and Lan/Wan- based applications

Participate in Active Directory administration and GPO creation and modification

Participate in Office 365/ Exchange administration

Software installation/SCCM

Follow up on open calls/service tickets daily

Accurately code and update call information in ticket system(s)

Work with ISP’s to troubleshoot connectivity issues

Printer/ Scanner configuration

Qualification

Hardware SupportSoftware SupportNetworking SupportActive DirectoryWindows ServerOffice 365SCCMCustomer ServicePrinter/Scanner ConfigurationMicrosoft OfficeNetworking ExperienceA+ CertificationNetwork+ CertificationProblem Solving