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FedPoint · 3 hours ago

Manager Project Management Operations

Portsmouth, NH

Full-time

Hybrid

Mid, Senior Level

7+ years exp

FedPoint is seeking an experienced Manager, Project Management Operations to lead enterprise-wide project management standards, practices, and execution. This role plays a key part in shaping project strategy, enabling project teams, and ensuring alignment between project execution and organizational objectives.

BillingInformation TechnologyInsuranceSecurity

Culture & Values

Responsibilities

Lead, mentor, and develop a team of Project Managers and Associates

Partner closely with Senior Project Management leadership to ensure alignment in standards, coaching, and strategic direction

Set SMART goals for team members and provide ongoing feedback, coaching, and performance management

Support hiring, onboarding, talent development, and succession planning

Build strong working relationships and foster a culture that promotes collaboration, accountability, and professional growth

Oversee key projects using best-practice methodologies, ensuring scope, timelines, and budgets are well defined and maintained

Develop and monitor project plans, milestones, risks, issues, and change control processes

Facilitate cross-functional communication and ensure documentation, action items, and deliverables are well organized and accessible

Deliver timely project status updates, presentations, and reporting to stakeholders and executive leadership

Manage project intake, prioritization, communication, and change management processes across new and ongoing initiatives

Support project scoping, resource planning, and risk identification for the broader PMO team

Monitor project execution to identify deviations and develop mitigation or escalation plans as needed

Collaborate with leadership to balance workloads, optimize resource allocation, and ensure delivery expectations are met

Develop and manage the department’s annual budget in partnership with Finance

Qualification

Agile MethodologiesProject ManagementLeadershipProject Management ToolsBudget ManagementRelationship ManagementTeam DevelopmentCommunication SkillsProblem Solving

Required

8+ years managing large-scale, complex projects in benefits, insurance, financial services, or related industries

7+ years leading teams in a PMO, business analysis, development, operations, or technology environment

Strong experience with Agile methodologies (Scrum, Kanban), Waterfall, and hybrid delivery environments

Proficiency with project management tools such as Jira, Confluence, Microsoft Office, and SharePoint

Proven leadership abilities with strong relationship management and team-development skills

Strong business acumen with the ability to manage competing priorities and solve complex problems

Excellent written, verbal, and presentation communication skills

Ability to translate complex concepts for diverse audiences, including executives

Highly collaborative, with the ability to influence cross-functional teams and external partners

Expertise in project frameworks (Waterfall, Agile, Kanban, Scrum) and operational reporting (KPIs/Metrics)

Preferred

Bachelor's Degree or equivalent experience preferred

Relevant certifications such as PMP, CSM, CSPO, or RTE are preferred but not required

Benefits

Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.

Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)

Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!

Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.

6 weeks fully-paid parental leave

Tuition reimbursement program to support career goals.

Corporate giving and matching gifts program.

Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.

A wide variety of personal, professional, and career development programs.

Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.