Quadient · 4 days ago
J202601037 Cust Relations Rep
Irvine, CA
Full-time
Hybrid
Entry, Mid Level
$15/hr - $21/hr
2+ years expQuadient is a company that supports businesses in their digital transformation journey, focusing on operational efficiency through automation processes. The Customer Support Advocate is responsible for handling inbound inquiries from customers, providing problem resolution, and ensuring customer satisfaction through effective communication and support.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Responsibilities
Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, property managers, residents and internal customers
Provide first-call resolution when troubleshooting the company's key solutions, including equipment models and parcel locker products
Use various software programs while assisting customers and properly document information relative to the call
Interact professionally with internal and external areas to resolve issues accordingly
Respond to voicemails, emails, and digital communications in a clear and concise manner that is timely based on the urgency of the request
Exercise judgment and discretion in the completion of daily tasks and interactions with customers
Partner with the managers, leads, and fellow team members to ensure full preparation to work efficiently and effectively
Research and resolve routine requests and customer concerns as received
Provide global support for all Quadient products and services
Take every opportunity to exceed the expectations of both internal and external customers
Embrace learning and feedback for continuous improvement
Accomplish additional tasks, duties, or projects assigned by the management team based on the needs of the business
Be able to meet and exceed established call metrics and follow a set schedule predetermined by our workforce team
Demonstrate the commitment to customer retention and teamwork globally
Qualification
Required
A High School Diploma or equivalent (GED) is required
2-5 years of customer service experience with 1+ year being continuous
Must be able to multi-task in a high-volume, fast-paced call center environment
Intermediate computer skills. Typing 45 WPM+ and 10-key by touch is ideal
Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, etc.)
Reliable high-speed internet connection. (+200Mbps download /+20Mbps upload recommended)
Ability to work in a remote environment with minimal noise and distractions while able to consistently produce measurable results
Preferred
Prior hands-on troubleshooting experience would be a plus
Experience or knowledge of the following systems is ideal: CPQ, SAP, Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS, and Talkdesk
Leasing and billing experience utilizing multiple software systems preferred
Fluent in 2+ languages would be a plus
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
2026-01-16
Company data provided by crunchbase