TEKsystems · 7 hours ago
Bilingual Customer Service Representative
United States
Contract
Remote
Mid Level
$17.20/hr - $18.20/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Bilingual Customer Service Representative will be responsible for handling incoming calls related to eligibility, benefits, and claims, while also resolving customer service issues and maintaining accurate records.
Information Technology
Responsibilities
Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers
Respond accurately to inbound calls and process inquiries from providers and members
Resolve customer service or billing issues under general supervision, using sound judgment
Contact customers to address complex inquiries or inform them of claim investigation outcomes
Refer unresolved grievances, appeals, and claim resolutions to appropriate departments
Maintain records of customer interactions and transactions
Listen actively and probe callers to understand the purpose of their calls
Research and communicate information regarding member eligibility and claim status
Educate providers on claim submission processes and treatment plan requirements
Perform follow-up tasks to ensure member or provider needs are fully met
Qualification
Required
High School Diploma
Strong computer, technical, and data entry skills
Experience with computer applications, such as Microsoft Word and PowerPoint
Previous customer service/call center experience is required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase