AVASO Federal Solutions · 1 month ago
Level 2 Field Services Technician
Washington, DC, US
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $62K/yrAVASO Federal Solutions is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. They are seeking a Level 2 Field Services Technician who will be responsible for performing in-warranty, end-user computer hardware breakfix repairs and replacements, while also providing support for various IT issues.
Cloud ComputingInformation TechnologyIT InfrastructureIT ManagementStaffing Agency
Responsibilities
Diagnose, research, and troubleshoot computer operating system issues (Hardware, Server, iDRAC, other hardware peripherals)
Respond promptly and professionally to alerts and end-user IT issues
Update the internal ticket coordination team and internal ticket mobile application with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions
Repair and replace parts in desktops, laptops, virtual machines, servers, back-up systems and miscellaneous devices
Pick-up repair parts at local pick-up location, return defective parts to local drop-off location
Function as primary point of contact and communication with end-customer from the day of dispatch of the ticket to the successful resolution of issue
Qualification
Required
Driver's license and personal vehicle with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients
Must have a high school diploma
Strong analytical and problem-solving skills
Strong knowledge and experience with computer/server hardware and software troubleshooting (experience on DELL hardware and servers is a plus)
Demonstration of punctuality and strong communication and interpersonal skills
Company
AVASO Federal Solutions
AVASO Federal Solutions provides IT services, including field support, depot integration, staff augmentation, and asset disposition.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase