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The Plastic Surgery Center · 8 hours ago

Office Manager / Surgical Coordinator / Administrative Assistant (Exempt)

Glen Rock, NJ

Full-time

Onsite

Mid, Senior Level

$70K/yr - $75K/yr

The Plastic Surgery Center is seeking a highly organized Office Manager / Surgical Coordinator / Administrative Assistant to support its fast-paced medical and surgical practice. This role involves overseeing daily operations, managing schedules, coordinating surgical logistics, and providing high-level administrative support while ensuring exceptional patient experiences.

Cosmetic SurgeryCosmeticsHealth CareMedical

Responsibilities

Oversee daily office operations to ensure efficiency, professionalism, and exceptional patient experience

Coordinate and manage office staff schedules, ensuring appropriate coverage for long clinic days and extended hours

Guide, support, and mentor staff; assist with onboarding and training

Address staff challenges and conflicts proactively and professionally

Ensure compliance with office policies, procedures, and best practices

Manage complex personal, clinical, and surgical calendars with precision and foresight

Coordinate physician clinic days, surgical days, meetings, and external commitments

Anticipate scheduling conflicts and proactively resolve issues before they arise

Manage changes efficiently in a high-volume, dynamic environment

Coordinate surgical schedules with hospitals, surgical centers, and external providers

Serve as a point of contact between patients, surgeons, hospitals, and internal teams

Manage pre-operative and post-operative logistics and communication

Maintain oversight of insurance authorization and clearance processes to ensure cases are fully approved prior to surgery

Provide high-level administrative support to leadership

Communicate professionally and effectively with external partners, vendors, hospitals, and boards

Manage affiliations with hospitals, outside boards, and professional organizations

Handle sensitive and confidential information with discretion

Assist the research department with clinical studies as needed

Support coordination, documentation, scheduling, and communication related to studies

Demonstrated experience with insurance processes, including verification and coordination

Work collaboratively with billing and administrative teams to support patient and practice needs

Assist with coordination for international patients and clientele

Familiarity with international travel, including flight coordination and scheduling considerations

Demonstrated ability to work with individuals from diverse cultural backgrounds with professionalism, warmth, and sensitivity

Qualification

Medical office managementCalendar managementSurgical coordinationInsurance processesCultural competencyInterpersonal skillsOrganizational skillsTime-management skillsConfidential information handling