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Jewish Federations of North America · 2 days ago

Manager, Microsoft Dynamics CRM Applications

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

4+ years exp

The Jewish Federations of North America (JFNA) is a leading charity organization that supports Jewish communities. They are seeking a Manager for Microsoft Dynamics CRM Applications to oversee the technical implementation and management of their Dynamics 365 CRM platform, focusing on data migration, integration, and process improvements.

CharityCommunitiesNon ProfitReligion

Responsibilities

Oversee the technical health, configuration, and ongoing improvement of the Microsoft Dynamics 365 CRM platform. Ensure all customizations, integrations, and upgrades are executed according to best practices and organizational requirements

Steward the development roadmap for CRM enhancements, working closely with the Senior Director and participating Federations to determine priorities and resource allocation

Directly manage the Power Platform Developer, providing guidance, support, and oversight for solutions built with Power Automate, Power Pages, Power BI, and related technologies

Lead end-to-end data migration processes from legacy systems to Microsoft Dynamics 365 CRM, ensuring accuracy, completeness, and alignment with business requirements. Maintain and update data flows mapping legacy systems (primarily Blackbaud CRM) to Dynamics entities using Azure Data Factory (ADF), Azure SQL, Dataverse APIs, and other tools

Manage the customization queue, development, testing, and release notes. Coordinate resource allocation and reprioritization based on feedback from stakeholders

Create and maintain documentation for data migration processes, pipeline architecture, and operational runbooks. Implement data governance and security best practices across Azure and Dynamics environments

Collaborate with Dynamics functional consultants to understand data models, entity relationships, and migration sequencing. Support multiple migration waves (mock runs, cutover, post go-live) and coordinate with cross-functional teams for smooth execution

Lead exploration and implementation of business process improvements to increase efficiency and effectiveness of the Dynamics 365 CRM environment

Qualification

Microsoft Dynamics 365Azure Data FactoryData MigrationPower PlatformData StructuresETL/ELT ToolsCustomer ServiceContinuous ImprovementProject ManagementCommunication SkillsProblem SolvingTime ManagementCreative OutlookSelf-Motivated

Required

Minimum 4-6 years of experience with CRM systems and implementations, with a demonstrated understanding of data structures and relational databases

At least 3 years of hands-on experience with Microsoft Dynamics, Azure Data Factory, Azure SQL, Azure Storage, and related Azure data services, including configuration, customization and user management

Strong understanding of Dynamics 365 data structures, Dataverse, and entity mapping

Experience with ETL/ELT tools, data modeling, and data quality frameworks

Detail-oriented data management skills, including the ability to analyze complex data sets and resolve data inconsistencies along with experience with data quality best practices and data analysis

Working knowledge of the Power Platform (Power Automate, Power Apps, Power Pages, Power BI), knowledge of Logic Apps, or Azure Functions is a plus

Strong communication and organizational skills, including project management experience and customer service competencies, for working with technical and non-technical stakeholders

Experience supporting and training staff and facilitating accountability among vendors and technical teams

1-2 years of experience in a lead or supervisory role (managing 1-2 people OR leading projects)

Microsoft Office skills, including Excel and Word

Outstanding problem solving, critical thinking, and analytics abilities

Excellent time management and strong sense of priority

Fast learner with a self-motivated, self-starter approach to work

Able to work in a group or independently on projects

Focused on process improvement and service excellence

Creative outlook, bringing new ideas and thoughts to the table