Medasource · 7 hours ago
VP, Utilization Management
Medasource is a healthcare payer client seeking a Vice President of Utilization Management. The role involves leading a transformation of the Utilization Management process to enhance experiences for members, providers, and internal teams while ensuring compliance and performance metrics are met.
Responsibilities
Define end‑to‑end UM intake, prior authorization, concurrent review, discharge planning linkages, post‑service/retrospective review, appeals & grievances, denials management, peer review governance, provider escalation pathways
Build the insourcing plan and vendor strategy with clear milestones
Ensure UM policies and criteria follow Traditional Medicare coverage (NCD/LCD) where established; when not established, create transparent, evidence‑based internal criteria
Stand up/lead the UM Committee and annual policy review cadence
Establish a UM scorecard and governance (weekly ops rhythm; monthly exec steering): PA turnaround (standard/expedited), avoidable denials/appeals, overturn %, provider escalations, member/provider CAHPS touchpoints, admin measure improvements, inter‑rater reliability, call center ops (ASA/abandonment)
Design UM to enable provider‑sponsored performance and care coordination; reduce administrative burden through rules engines and smart auto‑approvals where appropriate
Sponsor the DMAIC execution already underway (30 days in): validate current‑state maps, remove bottlenecks, deploy standard work, and lock in controls
Define build/buy for UM tech (portal, rules engine, evidence library, work queue, analytics)
Set principles for the use of algorithms/AI (assistive, not determinative) consistent with CMS guidance
Hire and coach a hands‑on Director and core team (clinical ops, UM analytics, provider relations/change)
Align incentives with KPIs; drive adoption across Health Plan & Alliance
Qualification
Required
10–15+ years in payer/provider‑sponsored health plans, with 7+ leading UM across product lines; proven success standing up or insourcing UM
Depth in Medicare Advantage requirements (coverage parity with Traditional Medicare, prior auth limits, continuity of care, annual UM policy review/committee)
Track record building UM governance & metrics and passing NCQA/URAC‑aligned audits
Lean Six Sigma leadership (Green/Black Belt preferred); scaled DMAIC in clinical/admin workflows
Comfortable operating on‑site at high intensity during transformation; executive presence with CMO/CEO and provider leaders
Preferred
Lean Six Sigma leadership (Green/Black Belt preferred)