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11:11 Systems · 10 hours ago

Principal Project Manager, Service Delivery

United States

Full-time

Remote

Senior Level, Lead/Staff

$61K/yr - $180K/yr

5+ years exp

11:11 Systems is looking for an energetic Principal Project Manager, Service Delivery to help guarantee a positive on-boarding and implementation experience for premier 11:11 Systems customers. This role involves managing multiple large scale deployment projects, ensuring successful customer outcomes, and contributing to the continuous improvement of delivery processes.

Information Services

No H1B

Responsibilities

Manage multiple, simultaneous large scale deployment projects of customers into 11:11’s Infrastructure with limited guidance from management

Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved

Follow 11:11 Systems project management practices and apply good common sense to each deployment utilizing the appropriate tools for each scope of work

Measure/track project KPIs and provide regular project status reports to stakeholders and executives

Handle administrative tasks as necessary on projects to keep individual contributors focused on production work

Foster communication and transparency amongst all teams involved in the delivery of projects, including customers

Contribute to the continuous improvement of delivery processes by offering feedback and suggestions on how to better deliver positive customer outcomes

Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values

Serve as a mentor to Project Managers and Coordinators

Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies

Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements

Additional duties as assigned