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Northern Light · 4 days ago

Product Manager - Singlepoint Application Platform

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

Northern Light is a company that provides a sophisticated machine learning-powered competitive intelligence platform for market research. They are seeking a Product Manager for the SinglePoint Application Platform who will own the strategy, roadmap, and execution of the application layer, ensuring AI-powered intelligence is delivered through intuitive user experiences and robust analytics.

AnalyticsAppsConsultingInformation TechnologyInternet

No H1B

Responsibilities

Own the end-to-end product lifecycle for the SinglePoint application and platform capabilities

Define platform features that enable customers to consume, configure, and operationalize content and intelligence

Ensure the application supports enterprise-scale performance, reliability, and usability

Own the product strategy, roadmap, and lifecycle for integrations between SinglePoint and external applications, platforms, and agents

Define supported use cases, access patterns, and customer value for integrations (e.g., conversational agents, embedded workflows, API-driven access)

Define requirements for authentication, authorization, permissions, and governance for all integrations

Partner with Engineering to ensure integrations meet standards for security, performance, scalability, and reliability

Coordinate with Content Product Managers to define what intelligence, content, and AI capabilities are exposed through integrations

Ensure integrations are clearly positioned, documented, enabled, and supported for Sales and Customer Success

Make go / no-go decisions for integration readiness, availability, and deprecation

Own platform-level requirements for AI-enabled features, including configuration, controls, transparency, and auditability

Ensure AI-driven functionality is observable, explainable, and manageable within the application

Define requirements for user trust, permissions, and enterprise governance related to AI usage

Define user workflows that surface AI-powered insights in actionable, intuitive ways

Balance flexibility and simplicity in delivering advanced intelligence to enterprise users

Partner with customers, Sales, and Customer Success to validate workflows and prioritize improvements

Ensure analytics and CRM-driven insights are surfaced in ways that support customer-facing and internal workflows

Translate customer needs, market trends, and competitive insights into application-level roadmaps

Coordinate dependencies between application features and content/AI capabilities

Drive prioritization decisions that balance innovation, stability, and scalability

Own product-level analytics strategy for the SinglePoint platform, including definition of key metrics for adoption, engagement, and value realization

Partner with Engineering and Product Operations to ensure instrumentation is accurate, consistent, and scalable

Define requirements for dashboards and reporting used by Product, Sales, and Customer Success

Own the product requirements for integrations between SinglePoint and Salesforce, including data flows that support account visibility, usage insights, and customer lifecycle workflows

Ensure analytics and CRM integrations respect data governance, permissions, and enterprise customer expectations

Partner with Engineering, Product Operations, UX, and Content PMs to deliver high-quality releases

Manage Agile planning, backlog prioritization, and release readiness

Ensure consistent communication of priorities, tradeoffs, and delivery status

Define and track KPIs related to adoption, engagement, retention, and customer value

Use data to inform roadmap adjustments and continuous improvement

Use product analytics and CRM data to inform roadmap decisions, prioritization, and post-launch evaluation

Partner with Marketing to support product positioning, launches, and enablement

Support Sales and Customer Success with platform-level product knowledge and customer engagement

Accomplishes objectives by supervising staff and organizing and monitoring work processes

Maintain staff by recruiting, selecting, orienting, coaching, counseling, disciplining, and training staff and developing personal growth opportunities

Plans, monitors, and appraises job results

Implements and enforces systems, policies, and procedures

Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations

Completes operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining manuals, and implementing new procedures

Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions

Provides quality service by enforcing quality and service standards

Qualification

Product ownershipEnterprise SaaS experienceApplication integrationsProduct analyticsAgile planningCustomer empathyClear communicationAnalytical mindsetWorkflow-oriented thinkingJudgmentTechnical experience