The Dennis Law Firm · 1 week ago
Intake Specialist
The Dennis Law Firm is a Personal Injury Law firm dedicated to fighting for consumer rights. They are seeking a dynamic and charismatic Intake Specialist to manage new client onboarding, conduct intake interviews, and provide support in a fast-paced environment.
Law Practice
Responsibilities
In this role, you will be responsible for speaking with prospective clients, empathizing with them on the details of their cases, and managing new client onboarding and data entry
We will provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team
Conduct initial intake interviews with potential clients over the phone
Document detailed information provided by potential clients accurately and efficiently
Evaluate and prioritize incoming calls to ensure timely responses to inquiries
Assist in scheduling appointments for potential clients to meet with attorneys
Maintain confidentiality and professionalism in all interactions with clients
Qualification
Required
The right candidate should be friendly, energetic, and detail-oriented
The right candidate must also be comfortable working in an office location by themselves
Sales or customer service experience is highly valued
Possesses outstanding communication skills and a sense of empathy
Previous legal experience is highly valued
Firm knowledge of spreadsheet and data management, as well as computer skills
Must be available to work morning and evening shifts, as well as weekends
Preferred
Ability to speak Spanish is a plus
Experience handling telephone calls in a fast-paced, high-call-volume work environment