CPI Security · 5 hours ago
Alarm Monitoring Advisor
Charlotte, North Carolina, United States
Full-time
Onsite
Entry Level
2+ years expCPI Security is a mission-driven company that provides innovative security solutions to residential and business customers throughout the Southeast. They are seeking an Alarm Monitoring Advisor who will monitor and respond to alarms, communicate with customers, and relay vital information to first responders in real-time, ensuring a calm and reassuring experience for those in need.
Business DevelopmentBusiness IntelligenceSecurity
Responsibilities
Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time
Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency
Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice
Receive and handle incoming calls from customers ranging from general inquiries to technical concerns
Perform processing demonstrations of CPI’s Real Time Response product
May have additional duties as assigned by Management
Qualification
Required
High school diploma
Available to work flexible work schedule
Thrive in a busy, fast-paced environment
Excellent organizational and analytical skills
Strong interpersonal and problem-solving skills with the ability to multi-task
Preferred
Some college preferred
Minimum 2 years customer service experience preferred
Take pride in delivering excellent customer service
Benefits
Aggressive pay and career mobility.
Specialized, paid training when you start AND ongoing.
Engaging and fun company culture that’s made up of diverse people.
Volunteer and community engagement opportunities.
Great medical, dental, vision, short- & long-term disability and life insurance options.
Company paid holidays, floating holiday and paid time off (PTO).
401(k) plan with competitive company match.
Eligible for free monitored security system after 90 days.
Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
Birthday and Work Anniversary Rewards.
Company
CPI Security
For more than 30 years, CPI Security has been a leader in customized security and home automation solutions.
501-1000 employees
H1B Sponsorship
CPI Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Steve Butkovich
Chief Product Officer
Recent News
2025-09-17
Security Sales & Integration
2024-05-21
Security Systems News
2023-12-23
Company data provided by crunchbase