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Akkodis · 6 hours ago

ATM Help Desk

United States

Contract

Remote

Entry Level

$26/hr - $28/hr

1+ years exp

Akkodis is seeking an ATM Help Desk Technician to join their Technical Operations Center. The role involves providing technical support to ATM Field Service Technicians and ensuring high availability for the fleet of ATMs in a 24x7x365 production environment.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Satender Singh B.

Responsibilities

Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high availability for the fleet of ATMs

Providing technical phone support for service technicians, as well as process control and management that will drive first-time resolution and sustainable ATM performance in a 24x7x365 high availability production environment

Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and the network

Act as a liaison between internal client's team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues

Provide efficient productivity and superior quality service while working in a fast-paced environment

Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

Ability to work multiple systems simultaneously

Handle internal/external reports and status updates

Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

Follow-up on open escalations to ensure smooth handling and accurate closure

Qualification

Technical CertificationComputer Science DegreeTroubleshootingVendor ManagementService Level AgreementsEmail ManagementInterpersonal SkillsCommunication SkillsTime Management

Required

Associate's Degree in a Computer Science or Technology discipline; or

Technical Certification in Microsoft, Cisco, or Unix/Linux Technologies, ITIL Foundations, CompTia, or

Equivalent work experience (e.g., at least 1 year in a similar role) required

Must possess good interpersonal skills and is able to work well with end users

Excellent written and oral communication skills

Able to handle confidential matters judiciously

Good time management skills and able to prioritize

Must be able to work nights and weekends as needed

Ability to understand the current state of ATMs to fully diagnose problems for resolution

Act as a liaison between internal client's team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues

Provide efficient productivity and superior quality service while working in a fast-paced environment

Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

Ability to work multiple systems simultaneously

Handle internal/external reports and status updates

Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

Follow-up on open escalations to ensure smooth handling and accurate closure

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)