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Nesco Resource · 5 hours ago

Datacenter Technician

Childress County, TX

Contract

Onsite

Senior Level

5+ years exp

Nesco Resource is seeking a Data Center Technician to provide expert hands-on maintenance and troubleshooting of AI Server systems. The role involves ensuring uptime and customer satisfaction through technical support, collaboration with cross-functional teams, and training team members.

ConsultingHuman ResourcesStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Anita Olejnik

Responsibilities

Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime

Design and implement standard procedures

Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability

Expertly diagnose complex system malfunctions to isolate issues to Client, other OEM vendors, or software, and execute appropriate action plans

Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures

Enforce safety, quality, and documentation guidelines during interventions

Perform initial system health checks and environmental audits to ensure compliance with operational standards

Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages

Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols

Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences

Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction

Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments

Conduct and actively contribute to on-call rotations or extended hours support (when required)

Collaborate with engineering teams to validate firmware updates and compatibility before deployment

Author comprehensive technical documentation for recurring issues and share with global support teams

Provide training and support to team members on tool usage and standard procedures

Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise

Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems

Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time

Proactively manage assigned spare parts, tools, and test equipment

Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards

Ensure prompt parts returns

Follow proper escalation procedures as required

Perform additional duties with precision and accountability by the supervisor

Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting

Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components

Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends

Act as Client's frontline representative—communicating clearly, professionally, and confidently

Establish and strengthen customer trust through prompt on-site response and technical expertise

Ensure complete customer satisfaction through prompt on-site arrival, technical expertise, and professionalism

Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup

Qualification

Dell hardware expertiseTechnical support experienceData center supportCompTIA Network+CompTIA Server+Cisco CCNAVMware VCP-DCVMicrosoft Azure AdministratorITIL® 4 FoundationTechnical aptitudeRoot cause analysisCustomer communicationTrainingTeam collaborationMentoring