Animal Care Centers of NYC · 8 hours ago
Development Operations Manager
NYC Metro Area
Full-time
Hybrid
Mid Level
$66K/yr - $66K/yr
3+ years expAnimal Care Centers of NYC (ACC) is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. The Development Operations Manager is responsible for maintaining an efficient infrastructure that supports all fundraising activities, ensuring proper processing and acknowledgment of gifts, and managing critical donor information.
CommunitiesEventsHospitalNon ProfitPetVeterinary
Responsibilities
Oversee and manage gift-processing operations across multiple channels, including mailed gifts, bank lockbox deposits, credit card transactions, in-kind contributions, and third-party platforms, ensuring accurate recording and reconciliation in the donor database
Monitor daily bank, lockbox, and donation platform activity to identify, verify, and record gifts accurately, in coordination with the Finance team
Manage all donor and prospect data in Raiser’s Edge, including acceptance, recording, processing, and acknowledgment of monetary and in-kind gifts
Exercise independent judgment in configuring and managing Blackbaud systems for detailed coding and tracking of constituent information, including data imports, batches, queries, exports, and reports
Lead and evaluate the reconciliation of donations with ACC’s Director of Finance and Staff Accountant on a weekly and monthly basis, ensuring accuracy of all gift records and donor reporting, and supporting audit readiness
Prepare and distribute recurring and ad hoc financial and development reports for the Finance team, including weekly, monthly, and third-party reconciliation reports, with complete and accurate supporting documentation
Lead gift acknowledgment procedures for all donations, including preparation and mailing of donor acknowledgment letters, tribute and memorial cards, and other routine donor correspondence
Ensure database integrity and operational controls, including managing permissions, internal controls, segregation of duties, data hygiene, and ongoing system maintenance to enhance accuracy and compliance
Independently design and deliver regular and ad hoc reports on donor activity, revenue tracking, forecasting, and fundraising performance
Support fundraising initiatives and campaigns, including pre- and post- data entry, list creation for direct mail or email appeals, and tracking participation or engagement metrics
Support portfolio management for the Director of Development, Senior Manager of Individual Giving, and Senior Manager of Institutional Giving, including tracking actions, preparing lists, updating records, and supporting follow-up
Develop, document, and maintain standard operating procedures (SOPs) for development operations, including gift processing, data management, reporting, and reconciliation
Maintain and organize the Development team’s cloud-based filing system (SharePoint), ensuring consistent file structure, naming conventions, version control, and easy access to key documents and reports
Monitor and respond to general donor inquiries received via email and phone, providing timely and professional responses
Collaborate with Development team members to optimize processes, improve workflows, and ensure smooth execution of department operations
Other duties as assigned by the Director of Development
Qualification
Required
Bachelor's degree in nonprofit management, business administration, finance, or a related field, or an equivalent combination of education and relevant experience required
3–5 years of experience in nonprofit development operations, fundraising support, or donor database management required
Advanced experience with a donor CRM such as Raiser's Edge/NXT, including gift entry, imports and exports, queries, reporting, and maintaining data accuracy and integrity
Advanced proficiency in Microsoft Excel, including regularly building and maintaining complex reports, cleaning and deduplicating data, reconciling datasets, and using formulas for fundraising and financial analysis
Demonstrated experience with gift processing, donor acknowledgments, and reconciliation in collaboration with finance teams
Strong organizational skills and meticulous attention to detail, with the ability to manage multiple deadlines and priorities
Clear written and verbal communication skills and the ability to interact professionally with donors and colleagues
Ability to work independently while collaborating effectively in a mission-driven, fast-paced environment
Preferred
Experience managing data transfers and integrations between systems using tools such as Omatic (ImportOmatic/Omatic Cloud)
Familiarity with online fundraising and donor engagement platforms such as Luminate Online, Classy, and corporate matching portals
Experience supporting multiple fundraising functions (individual, institutional, campaigns) simultaneously
Demonstrated interest in animal welfare or alignment with ACC's mission and values
Proven ability to improve workflows, documentation, or systems in a growing Development department
Benefits
Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay
Great open access Cigna medical, dental and vision insurance at a low premium
401K and Pension
Life Insurance
On-the-job training for 2-4 weeks
Periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities
Loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF)
Company
Animal Care Centers of NYC
ACC of NYC is a nonprofit organization that offers animal sheltering, adoption services, and community animal welfare programs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase