Commonwealth of Massachusetts · 1 day ago
PC Support Intern
United States-Massachusetts-Boston - 150 Mt. Vernon Street
Internship
Onsite
Intern
Start in 2026 SummerThe Commonwealth of Massachusetts is offering a Summer Internship Program with the Massachusetts State Lottery Commission. The PC Support Intern will assist the IT Support team in providing technical support to staff across multiple office locations, gaining hands-on experience in device deployment and software installation.
Government Administration
Responsibilities
Provide first-level support for Lottery users via in-person, phone, and remote tools
Assist with troubleshooting basic issues on Windows PCs, Macs, and mobile devices (iPads/iPhones)
Support device setup, software installation, and equipment deployment using standard procedures
Assist with Mobile Device Management (MDM) tasks using Microsoft Intune, including enrolling devices and confirming compliance/configuration
Help support printers and common peripherals
Create and update support tickets in ServiceNow, ensuring accurate documentation and follow-up
Assist with IT asset inventory tasks, including tracking device assignments and documenting equipment movement
May involve lifting and moving IT equipment such as laptops, monitors, and printers within reasonable limits (estimated 20-30 lbs)
Perform administrative tasks and support reporting as needed
The intern will need to travel to work in any of the Lottery’s six (6) office locations as needed
Qualification
Required
Provide first-level support for Lottery users via in-person, phone, and remote tools
Assist with troubleshooting basic issues on Windows PCs, Macs, and mobile devices (iPads/iPhones)
Support device setup, software installation, and equipment deployment using standard procedures
Assist with Mobile Device Management (MDM) tasks using Microsoft Intune, including enrolling devices and confirming compliance/configuration
Help support printers and common peripherals
Create and update support tickets in ServiceNow, ensuring accurate documentation and follow-up
Assist with IT asset inventory tasks, including tracking device assignments and documenting equipment movement
May involve lifting and moving IT equipment such as laptops, monitors, and printers within reasonable limits (estimated 20-30 lbs)
Perform administrative tasks and support reporting as needed
The intern will need to travel to work in any of the Lottery's six (6) office locations as needed
A valid driver's license will be required
Preferred
Currently enrolled in a degree program or coursework related to Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent hands-on experience
Familiarity with Windows 10/11 and general troubleshooting concepts; familiarity with MacOS is a plus
Interest in (or exposure to) enterprise tools such as ServiceNow and Microsoft Intune
Strong interpersonal skills with the ability to work with users ranging from beginner to advanced
Strong organizational skills, attention to detail, and ability to follow documented procedures
Dependability, punctuality, and willingness to learn in a team environment
Ability to maintain confidentiality and follow IT security standards
Company
Commonwealth of Massachusetts
Commonwealth of Massachusetts is a government administration.
Founded in 1788
10001+ employees
H1B Sponsorship
Commonwealth of Massachusetts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (2)
2022 (6)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$20.84MKey Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M
Leadership Team
David J. Kelly
CEO/President
Mary-Louise White
CEO
Recent News
2026-01-11
2025-12-24
Company data provided by crunchbase