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BODYBAR Pilates · 3 days ago

Assistant Studio Manager

Pleasant Hill, CA

Full-time

Onsite

Mid Level

BODYBAR Pilates is a fitness boutique franchise that teaches pilates using the BODYBAR method in multiple locations across the United States. The Assistant Studio Manager will lead the sales team, manage membership goals, and ensure customer satisfaction while fostering a collaborative environment.

FitnessHealth CareMedical

Responsibilities

Being the top revenue producer in studio, leading the team in sales. Expectations for this role include selling a minimum of 10 memberships/ per month

Responsible for the Studio’s daily, weekly and monthly membership goals, with leadership over the sales team in Sales and KPIs

Working towards achieving the package renewal goal each month

Managing Missed Sales Opportunities

Assisting Owner/Studio Manager with community engagement and relationship building (schools, charities, organizations, etc.)

Assisting less experienced Sales Associates through training-Training all new sales staff on Guest onboarding and Customer experience

Working collaboratively with Owner/Studio Manager, Fitness Manager, Instructors and Sales to improve the overall company effectiveness and efficiency

Establishing and maintaining an effective referral program

Maintaining accurate records using established BODYBAR sales systems

Greeting members and guests promptly, enthusiastically to create a friendly positive entrance into the studio, ensures team is doing the same

Responding immediately to member requests, inquiries and concerns

Working closely with the Fitness Manager to ensure that processes are fulfilled

Accurately ensuring daily studio cleaning checklists are followed and studio is organized and clean

Participateing in weekly and monthly sales meetings with the Owner/Studio Manager, Fitness Manager and Sales team

Shadowing the Owner or Studio Manager as much as possible to learn the overall responsibilities and operations of the studio

Acting as backup to the Owner/Studio Manager when Owner/Studio Manager is not available

Qualification

Sales experienceCustomer service skillsCommunication skillsTime managementProactive thinkerAccountabilityBasic MS Office skillsHealth & Fitness mindedTeam playerIntegrityMotivational skills

Required

Excellent customer service skills – responds promptly to studio facility needs, member requests for service and assistance, and anticipates the needs of the studio, staff and members

Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred) and ability to overcome objections using value selling techniques

High energy with a successful ability to motivate a large group of people

Excellent written and verbal communication skills, with ability to address/respond in a clear, concise, and respectful manner

Able to multi-task and manage time effectively to excel in a busy environment

Independent and proactive thinker – ability to exercise discretion and independent judgement

Effective decision making – ability to evaluate the possible outcomes and consequences of a decision and make decisions that are in the best interest of BODYBAR Pilates

Team player with a high interest to collaborate cross-functionally

Must possess honesty, integrity, and accountability

Functional computer skills with basic MS Office suite capabilities required

High school diploma required

Flexible to work day, evening and/or weekend hours as needed