Customer Service Representative (Regional Remote) jobs in United States
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Diamond Credit Union ยท 4 hours ago

Customer Service Representative (Regional Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

Diamond Credit Union is seeking a Customer Service Representative to join their Member Experience Center. The role involves handling member requests and providing exceptional service while recognizing cross-sell opportunities and referring to specialists as needed.

CommunitiesFinanceFinancial Services
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Growth Opportunities

Responsibilities

Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met
Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties

Qualification

Customer service experienceInterpersonal skillsCommunication skillsTechnical skillsOrganizational skills

Required

Demonstrated dedication to positive, member-focused service
Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner
Good organizational skills and attention to detail
Ability to work through member situations and provide effective and accurate resolutions
Good technical skills and ability to work with multiple systems
Ability to be available at 8:00am M-Sat
Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis
High school diploma or equivalent
Two plus years of customer service experience, preferably within a financial institution

Company

Diamond Credit Union

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Diamond Credit Union is a credit union that provides financial services.
dateFounded in 1947
location
Pottstown, Pennsylvania, USA
people-size51-200 employees
web-link
https://diamondcu.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Barb Mitchell
VP / CFO
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Todd Rothenberger
SVP/Chief Marketing Officer
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Recent News

American Banker
Diamond Credit Union in Pennsylvania names new CEO
2022-04-01
Company data provided by crunchbase