Salesforce · 4 hours ago
Program/Project Management, Senior Analyst
Indiana - Indianapolis
Full-time
Hybrid
Mid, Senior Level
2+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Program/Project Management Senior Analyst role focuses on providing support for business reviews and insights to enhance operational performance within the Global Delivery Centers.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Become a subject matter expert and trusted partner for the GDC, providing leadership in the monthly review process connecting the GDC with OUs across Account Success
Build trusted relationships with key stakeholders across the business, including GDC Leadership, Account Success OU Leaders, Business Intelligence, Strategy & Operations, and other teams
Establish and maintain trusted relationships with the GDC leadership team in order to develop a deep understanding of business needs, business priorities, and how our delivery teams are driving outcomes for our customers
Facilitate Business Reviews between GDC and OU leaders by ensuring consistent metrics and delivering reliable presentations on an agreed cadence
Evaluate ongoing business performance of our GDC against our business priorities, provide insights and analysis on areas that need improvement, and contribute to the development of solutions for areas of the business that show signs of weakness or underperformance
Ensure regular communications and updates to leadership, incorporating any feedback from business reviews and revising the materials accordingly for the next cycle
Understand key business objectives at the executive level, and help craft presentations and slide content for GDC reviews that support those objectives
Develop a deep understanding of the GDC, and have a point of view on how we can streamline operations to find efficiency in our business while maintaining the success of our customers
Understand how our incentive plans motivate behaviors across our business and develop a point of view on how we could provide better incentives to our GDC resources that would align with our overall business priorities
Qualification
Required
Excellent presentation and executive engagement skills
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
Strong business acumen and stakeholder management
Proven track record to structure and transition sophisticated problems to solutions
2 to 5 years of professional experience, ideally in consulting, sales or customer success strategy, business operations, or revenue operations roles
Flexible schedule, the ability to work with our global Account Success teams in different time zones
Strong slide-building and formatting skills, strong spreadsheet skills
Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights
Solid understanding of Salesforce applications
Ability to travel on a quarterly basis if required
Preferred
Strong understanding of Customer Success
Knowledge of Salesforce product and platform features, capabilities, and best use
Ability to use data applications, such as CRM Analytics, Tableau, Snowflake, SQL and Data Cloud
Experience with an enterprise CRM or customer service application
Sales or Customer Success go-to-market knowledge and experience
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
TradingView
2026-01-15
Business Wire
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