Fusion Solutions, LLC ยท 15 hours ago
Senior Field Service Engineer (On Site only)
United States
Contract
Onsite
Mid, Senior Level
$39/hr - $39/hr
4+ years expFusion Solutions, LLC is actively hiring for the role of Senior Field Service Engineer to support FIFA clients. This position involves overseeing technical activities on-site, including installation, configuration, troubleshooting, and maintenance of desktops and laptops while ensuring exceptional customer service and effective team collaboration.
RecruitingStaffing Agency
Hiring Manager
Manish kumar Verma
Responsibilities
Contribute to the development and implementation of effective and efficient processes
Exhibit exceptional characteristics such as strong communication skills, full understanding of internal policies, time management, dependability, and client focus
Track issues, develop, manage, and report on key metrics
Resolve service requests and incidents assigned to the infrastructure support queue
Provide vendor escort and support for hardware or other maintenance issues
Asset management
Deploy and manage infrastructure management appliances/tools
Maintain cleanliness, organization, physical appearance, including cable management, of Desktops, printers, and IDC / ICF rooms
Provide Layer 1 troubleshooting as needed
RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
Procurement assistance with providing scope of work to determine materials needed for job
Create a positive experience and relationship with all customers through strong communication and outstanding customer service
Drive for company business as needed
Assist Local IT End User support
Qualification
Required
At least 4 years of desktop specific or similar experience performing hands-on buildout or day-to-day IMAC (rack and stack) work
Ability to work in a fast paced, hands-on environment
Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential
Able to manage and prioritize multiple customer escalations at once
Ability to make decisions and work with minimal direction
Intermediate experience deploying and configuring compute, storage and network solutions
Understanding of network and cabling infrastructure
Very strong attention to detail
Excellent communication skills for leading people, interacting with others in various roles, and organizing and presenting information simply and coherently
Able to multi task
Able to work with limited supervision
Ability to travel to client site
Business experience using MS Excel, MS Office and standard business software
Strong personal sense of responsibility and accountability
Comfortable with conflict resolution
Must have valid driver's license and clean driving record
Successful completion of drug and background screening tests
Company
Fusion Solutions, LLC
Fusion Solutions was founded in 2002 and provides staffing and consulting services for Telecom, IT and Networks.
201-500 employees
H1B Sponsorship
Fusion Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (1)
2022 (2)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase