Service Desk Analyst jobs in United States
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Provisions Group · 4 hours ago

Service Desk Analyst

positionColumbia, TN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Provisions Group is seeking a Service Desk Analyst to support corporate desktop systems and assist with infrastructure maintenance. The role involves documenting service requests, installing and maintaining hardware and software, and providing customer support.

Health CareInformation TechnologyStaffing Agency
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Growth Opportunities

Responsibilities

Documenting the service request using the approved ticketing system
Reliable operations of corporate desktop systems including hardware and software
Installation and maintenance of hardware and software including desktops, laptops and peripherals for internal and external users
Assist the Systems Administrator(s) with installation and maintenance of infrastructure including networks, servers, enterprise storage and security systems
Create and maintain documentation of configurations, processes and procedures
Research and recommend hardware and software enhancements
Research and resolve issues while considering a broad range of factors
Perform post-resolution follow-ups
Complete daily/weekly/monthly tasks as assigned by their supervisor or manager

Qualification

Operational knowledge of Windows desktopCommon IT infrastructureOperational knowledge of Microsoft OfficeProblem ResolutionProactive ThinkingCustomer SkillsProfessionalismFocusCommunication

Required

Associate's in a related field, or equivalent combination of education and experience in a related field
0 to 2 years' experience in a Service Desk Analyst role
The ability to remain focused on priority tasks, despite distractions
Ability to identify and resolve issues quickly and efficiently
The ability to take initiative to make improvements
Speaks clearly and demonstrates a positive attitude in every situation
The ability to interact with customers in a polite and professional manner
Uses time efficiently
Operational knowledge of Windows desktop
Operational knowledge of Microsoft Office
Understanding of common IT infrastructure

Company

Provisions Group

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Provisions Group is a staffing and recruiting company offering IT and healthcare staffing solutions.
dateFounded in 2003
location
Franklin, Tennessee, USA
people-size201-500 employees
web-link
http://provisionsgroup.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mark Freeman
Partner
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Recent News

Nashville Business Journal
Franklin-based Provisions Group acquires Logic Cadence
2024-05-01
Nashville Business Journal
Tech consulting firm Provisions Group acquires local firm specializing in Salesforce
2022-07-19
Company data provided by crunchbase